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Smart Help service

Up to 80% of queries can be resolved immediately by answering the questions below. If you can’t find the answer to your question you can contact us by completing the wizard.

  • How do I participate in the CashCoin Wheel of Fortune?
    You can participate here in the CashCoin Wheel of Fortune. To play along, you have to buy spins. You can choose either 1 or 5 spins. This is the number of times you can spin the wheel. If you spin the wheel with your purchased spin(s), you can see directly what you win once the wheel is stationary. If the wheel lands on a ‘free spin’, you can spin the wheel an extra time. You can see in advance what the costs are of the number of spins and how many CashCoins you can win.
  • How often can I participate in the CashCoin Wheel of Fortune?
    You can participate as often as you want, as long as you have a high enough balance in your account.
  • Are there any costs for playing the CashCoin Wheel of Fortune?
    Yes, there are costs for playing the CashCoin Wheel of Fortune. The join cost varies per number of spins. You can see in advance what the costs are. After you have bought spins, the CashCoins are automatically deducted from your balance.
  • Can I participate in the CashCoin Wheel of Fortune with my welcome bonus?
    No, it’s not possible to play the CashCoin Wheel of Fortune with your welcome bonus.
  • Can I cancel my purchased spins?
    Purchased spins can not be cancelled. The CashCoins used to purchase spins cannot be returned in any way.
  • What can I win through the CashCoin Wheel of Fortune?
    You can win CashCoins with the CashCoin Wheel of Fortune. The sum varies between 50.00 and 450.00 CashCoins. The wheel can also land on a ‘free spin’. In that case, you can spin the wheel one extra time.
  • How do I tell if I won in the CashCoin Wheel of Fortune?
    If the wheel lands on a box with CashCoins, you win that amount of CashCoins. The won CashCoins will be added to your account within a few days.
  • How and when will the winner of the CashCoin Wheel of Fortune be announced?
    The winner of the CashCoin Wheel of Fortune will directly be announced on this page, so you can see immediately if you have won.
  • I have bought spins, but did not win.
    Don’t worry, you can take part in the CashCoin Wheel of Fortune again, as long as your balance is sufficient.
  • How can I join Predict the outcome?
    You can join Predict the outcome here by making a prediction about the theme we have live at that moment. If you make the correct prediction, you are in with a chance to win CashCoins!
  • How can I join member competitions and win prizes?
    We have multiple types of member competitions. Every competition has a different way of participation. However, it is necessary for every member competition to confirm your participation. How do you do that? By clicking on the ‘send’ button. You will immediately be in the run to win the prize. With some member competitions you first have to fill in an answer before clicking on the ‘send’ button.

    If it is a transaction member competition, you first need to make a purchase for the relevant web shop in order to win the prize. Always read the terms and conditions carefully for the competition you want to join to make sure you do all the things required. In the case of a transaction competition, you often have to upload the proof of purchase in the form of a PDF file.

    If it is a Cashmail member competition, you first have to click on a specific Cashmail before you can win a prize.

    If a question is asked in the member competition, first fill in the answer and then click on the ‘send’ button to confirm your participation.

    It is also possible that there is a photo in the member competition, in that case a question is asked as well. First fill in the answer and then click on the ‘send’ button.

    If a quiz question is asked, select your answer and after that click on the button to confirm your participation.

  • Why is there no lottery active?
    Lotteries are active a couple times per year. The start of a new lottery will be announced on our win page, our blog, social media channels and most of the time via email. Make sure you keep an eye on these channels and never miss the chance to win amazing prizes!
  • What is a Jackpot ticket?
    With a Jackpot ticket, the Jackpot is automatically claimed when your name is selected. You do not have to watch the Jackpot every day to see if you are the new possible winner. Please note: The Jackpot ticket is valid from the day you buy the ticket, until the prize is claimed. If a new Jackpot round starts, this ticket will expire and you can buy a new Jackpot ticket.
  • How can I participate in the auction?
  • How do I participate in the Bingo?
    You can participate here in the Bingo by purchasing a Bingo card. You can choose from 3 different Bingo cards. With every Bingo card you can see how many CashCoins you can win and the cost per card. If you have purchased a Bingo card, you can then choose 10 lucky numbers that you want to play with. Start the Bingo game and you will see immediately if you have won.
  • How often can I play the Bingo?
    You can play the Bingo as often as you want, as long as you have a high enough balance in your account. You can choose 1 of the 3 Bingo cards per round.
  • What can I win with Predict the outcome?
    When there are multiple correct prediction answers, the computer automatically selects a winner. The winner earns 50.00 CashCoins automatically on his/her account on LadyCashback.co.uk.
  • What are the costs for the member competitions?
    Participation costs are different per member competition. We have free member competitions and paid member competitions. Make sure you always check the terms and conditions for a member competition so you know if you can join for free or you need to pay join costs. If it is a paid member competition, the join costs will always automatically be deducted from your balance on your account on LadyCashback.co.uk.
  • What are the join costs for the lottery?
    Join costs for the lottery will automatically be deducted from your balance on your account on LadyCashback.co.uk. Join costs are 1.00 CashCoin. You can buy up to 6 lottery tickets to increase your chances of winning.
  • What does a Jackpot ticket cost?
    You can buy a Jackpot ticket for 0.25 CashCoins on this page. This will automatically be deducted from your account on CashbackEarners.co.uk.
  • Is there a minimum bid?
    No, there is no minimum bid. Your bid is the amount shown on the green button.
  • Right prediction, but not a winner?
    When there are multiple right prediction answers, there will be only 1 winner selected. It is possible that you had the right answer but you are not that 1 winner. No worries, there are always nice competitions on our Win page so try again!
  • How and when will the winner be announced?
    The winner will be announced most of the time around one week after the competition ends. Always check the terms and conditions for the member competition you joined to see when the exact date will be. We contact the winner by email and we publish the winner on our website and social media channels.
  • How often can I join the lottery?
    You can join the lottery by buying lottery tickets, up to 6 lottery tickets per active lottery. You are only allowed to have one active membership account on our website, so only with one active account you can join our lottery.
  • What can I win with the Jackpot?
    The Jackpot starts at 5.00 CashCoins. If the possible winner does not claim his or her prize, our system automatically selects a new possible winner the next day. The prize goes up every day by 1.00 CashCoin to a maximum of 50.00 CashCoins.
  • What does participating in the auction cost?
    Participation costs differ, the green button indicates how many CashCoins you will use for the relevant product. After you click on the green button, the CashCoins are automatically deducted from your balance.
  • Are there any costs for playing the Bingo?
    Yes, there are costs for playing the Bingo. The join cost varies per Bingo card. Each Bingo card shows how many CashCoins it costs. After you have clicked on the Bingo card of your choice, the CashCoins are automatically deducted from your balance.
  • What are the costs to join the Prediction?
    Join costs for making a prediction will be deducted automatically from your account. The costs are 1.00 CashCoin.
  • What is the prize for the lottery?
    The prizes are different per lottery. View on this page if a lottery is active and which prizes you can win.
  • When do I win the Jackpot?
    Every member of LadyCashback.co.uk has the chance to win our Jackpot automatically! Look at this page every day to see if you are the winner.
  • How often can I make a bid?
    You can participate as often as you want as long as your balance is sufficient.
  • Can I buy a Bingo card with my welcome bonus?
    No, it is not possible to play the Bingo with your welcome bonus.
  • When will the winner be announced?
    The winner of Predict the outcome will be announced most of the time about one week after the prediction ended. Always check our terms and conditions, we mention the exact date in here for each prediction. The winner will receive an email from us and we also publish the winner on our website.
  • How is the winner drawn?
    Our system automatically chooses a possible winner every day. This possible winner must claim his or her prize on the same day. Is this you? Click on the green button on this page ‘Claim prize’ and Jackpot prize is yours!
  • Can I use my welcome bonus for the auction?
    No, it is not possible to use your welcome bonus for the auction.
  • Can I cancel my Bingo card?
    A purchased Bingo card can not be cancelled. The CashCoins used to purchase a Bingo card cannot be returned to the account in any way.
  • My name is under the ‘last possible winners’, what can I do?
    Your name is in the list because you were the possible winner on that date. However, the green ‘Claim prize’ button was not clicked by you on that day, so a new winner has been selected on the day after. To avoid losing the Jackpot, you can buy a Jackpot alert ticket, which automatically claims the prize if your name is on the Jackpot.
  • When do I have the winning bid?
    Once the correct amount in the auction has been reached, you are the winner. The system checks whether your bid is the winning bid.
  • What can I win through the Bingo?
    You can win CashCoins with the Bingo. How many CashCoins you can win varies per Bingo card. Each Bingo card shows how many CashCoins you can win.
  • How and when will the winners of the auction be announced?
    The winner of the auction will be shown directly on the page, so you will immediately see if you have won.
  • Did I win the Bingo?
    If you have started the Bingo game, the system will check the numbers on your Bingo card. You will then immediately see if you have won. The won CashCoins will be added to your account within a few days.
  • When will I receive the winning product?
    Winners will receive the product within 3 to 4 weeks.
  • How and when will the winner of the Bingo be announced?
    The winner of the Bingo is displayed directly on the Bingo Page, so you can see immediately if you have won.
  • I have made a bid but did not win.
    Do not worry, you can participate again in the auction if your balance is sufficient. New auctions are added daily and certain auctions also return.
  • I have bought a Bingo card but did not win.
    Don't worry, you can take part in the Bingo again, provided your balance is sufficient.

Is your question not on the list? Click on the categories below to get an answer to your question.

 
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