Smart Help service
Up to 80% of queries can be resolved immediately by answering the questions below. If you can’t find the answer to your question you can contact us by completing the wizard.
I would like to change my e-mail address. How can I do that?
At this time it is not possible for you to change your email yourself. Please contact us and provide your current email address, along with which one you would like to start using. You will receive a confirmation from us once it is changed in our system.
Why is the CashCoins for my purchase disapproved?
Sometimes CashCoins for a purchase by the relevant store is disapproved. This could be because you have modified or cancelled your order or because you returned it. If this is not the case you can, within 30 days of disapproval, claim your CashCoins via a ticket submission. We will then find out why the purchase is rejected. Please note: Cashback is never guaranteed. However, we do everything we can to claim your cashback, though we cannot guarantee this.
The amount of CashCoins for my purchase is incorrect. How can this be possible?
LadyCashback.co.uk depends on the relevant store for purchase amounts and calculating the discount. In most cases the discount is calculated on the purchase price excluding shipping and tax. This allows the purchase amount, in your account, to be less than the amount you actually paid at the store. Is your CashCoins amount (calculated on the purchase price excluding VAT and other related expenses) incorrect? Claim your CashCoins via a ticket submission within 30 days of purchase. We will then figure out why the CashCoins is incorrect in your account.
How can I unsubscribe from LadyCashback.co.uk?
Login on LadyCashback.co.uk to your personal account, go to “Account Details” and click on “Close account” and confirm with the button “Close my account” to unsubscribe from LadyCashback.co.uk. After closing your account, your data will be saved for a maximum of 8 weeks. After this period, only the transaction data, which are required to comply with the fiscal legal obligation, will be retained.
How can I view and/or change my personal data?
Login on LadyCashback.co.uk to you personal account, go to “Account Details” and you are on the location where you can view and change all your personal information.
I cannot login. What should I do?
If you sign in to LadyCashback.co.uk, you will receive a confirmation e-mail on the e-mail address you provided. When you click on the link in that confirmation e-mail to confirm your details for LadyCashback.co.uk, you can login on the website. Have you already been signed in and still you can not log on to the website? Request a new password. You will receive an e-mail with a link on the e-mail address that is registered at LadyCashback.co.uk. Click on this link and create a new password. Still cannot login with the new password? Please contact us and we will try to solve the problem as soon as possible.
I forgot my password. What now?
Click here to request a new password. Enter your e-mail address and you will receive an e-mail from us with a link. Note: the e-mail address must be the same as the e-mail address registered in your profile on LadyCashback.co.uk. Click on this link and create a new password. You can change your password any time under "My account".
Can I have multiple accounts on LadyCashback.co.uk?
No, It is not allowed to have multiple accounts on LadyCashback.co.uk. Only one account per person is allowed. Please also see our General terms and conditions.
How does LadyCashback.co.uk handle my personal information?
The data provided by you to LadyCashback is used to give cashback on your online purchases and to keep you informed of the latest offers via the LadyCashback newsletters and e-mails. In addition, your data can also be used to conduct market research. In such research, we work with aggregated and anonymous data as much as possible, to ensure your privacy is not compromised. For more information on the processing of personal data please see our privacy statement.The data provided by you to LadyCashback is used to give cashback on your online purchases and to keep you informed of the latest offers via the LadyCashback newsletters and e-mails. In addition, your data can also be used to conduct market research. In such research, we work with aggregated and anonymous data as much as possible, to ensure your privacy is not compromised. We are very careful with the personal information of our members and adhere to the requirements the Data Protection Act allows. For more information on the processing of personal data please see our.privacy statement.
What is 'my account' and where can I find it?
When you log on to LadyCashback.co.uk, we create an account for you. It contains an overview of your personal information and, among others, your accumulated credit. You can also change your details here. Log in to LadyCashback.co.uk to view your account or, if you're already logged in, go to My account in the upper-right corner of the screen.
I want to change my information, how do I do that?
Log in and go to your account details. Fill in your e-mail address 2 times. Your new e-mail address is active as soon as you have saved the altered details. When visiting the website again, you can log in with your new e-mail address.
How can I change my password?
Log in to LadyCashback.co.uk and go to your account. You can change the password of your personal information there. Save the changes and you can use the new password immediately.
How do I change my bank account number?
Log in to LadyCashback.co.uk and go to "My account". From here, click on to "Account Details" and then "Bank Details". Here you can change your bank account number by changing the information in the fields and then pressing "Save my data".
How do I unsubscribe to the newsletter and e-mails from LadyCashback.co.uk?
We keep our users informed about the latest stores, discount codes and promotions. All users regularly receive our newsletters and e-mails. Do you wish to stop receiving these updates from LadyCashback.co.uk? Click here to unsubscribe or log in at LadyCashback.co.uk and go to your account. You can make changes in your account under "Account Details" and then "E-mail Preferences" which newsletters and e-mails you do not wish to receive from LadyCashback.co.uk.
How long does it take for the rewards in my account to be credited?
Rewards are generally visible in your account on LadyCashback.co.uk within 2 to 3 days. The status during consideration after crediting is usually Pending. This means that your purchase is registered, but still needs be approved by the web store. How long this takes, varies from store to store. Often this happens within few days, but sometimes it may even take few weeks. Once your purchase has been approved by the store, the status in your account at LadyCashback.co.uk changes, and if the minimum payout is reached, you can request a cash out.
How do I report an unregistered purchase?
When a purchase is not visible in your account after 2-3 days, it may be that something has gone wrong with the registration. We would figure out the problem. Inform us of a non-registered purchase? Log in on LadyCashback.co.uk, go to My account and create a claim CashCoins ticket. We will look for reasons why the purchase is not registered in your account.
What is the meaning of the status of my purchases?
With each purchase in your account, LadyCashback.co.uk shows the status of the purchase. There are several possible statuses:
- Pending: Your purchase is registered, but still needs to be approved by the store.
- Disapproved: Your purchase has not been approved by the store and therefore cannot be paid by LadyCashback.co.uk.
- Approved: Your purchase is approved by the store and, if the minimum payout is reached, you can ask for payout.
The status of my purchase is still pending. When will it be approved?
Purchases turn to the status approved when the relevant web store approves the purchase. How long this takes depends upon the web store. Some web store approve the purchases within a few days, whereas others may take several weeks.
Why is my purchase not visible in my account?
Is a purchase after 2 to 3 days still not registered in your account? Check if the following conditions have been met:
- You are registered with LadyCashback.co.uk and were logged in on the website before you made the purchase.
- You are using the link on LadyCashback.co.uk to visit the relevant online store and have your order placed.
- The order has not been changed and you have had no contact with the shop to adjust or cancel your order. In case of modifications the online store can, in fact, create a new order and the registration via LadyCashback.co.uk will not be registered.
- The settings on your computer do not meet the requirements. Check here the settings on your computer.