Smart Help service
Up to 80% of queries can be resolved immediately by answering the questions below. If you can’t find the answer to your question you can contact us by completing the wizard.
My purchase has not yet been registered
You made a purchase more than 48 hours ago but less than 30 days ago and it is not yet visible in your account.
My purchase has been rejected
The CashCoins for one of your purchases has been rejected in the past 30 days.
Cashback is incorrect
The CashCoins for one of your approved purchases made in the past 30 days is incorrect. Please note that there is no CashCoin given on VAT and other associated costs, such as shipping and handling.
Is your question not on the list? Click on the categories below to get an answer to your question.
- Shop with discount
- Discount codes & Promotions
- Earn more
- My account
- Technical questions
- About Ladycashback.co.uk
Top 10 Frequently Asked Questions
- How do I stay informed about new promotions?
Do I have to be signed into LadyCashback.co.uk to get CashCoins?
Yes, to get CashCoins you must be signed in to LadyCashback.co.uk. Sign up is FREE and there are no further obligations of membership. Without registration, we can not record who the purchaser is and it is not possible to give CashCoins to the right person. Not signed up yet? Click here to sign up. Furthermore, to use our discount codes on LadyCashback.co.uk, registration is necessary.
- Is there a minimum payout amount?
How do I unsubscribe to the newsletter and e-mails from LadyCashback.co.uk?
We keep our users informed about the latest stores, discount codes and promotions. All users regularly receive our newsletters and e-mails. Do you wish to stop receiving these updates from LadyCashback.co.uk? Click here to unsubscribe or log in at LadyCashback.co.uk and go to your account. You can make changes in your account under "Account Details" and then "E-mail Preferences" which newsletters and e-mails you do not wish to receive from LadyCashback.co.uk.
Do I receive CashCoins on the total purchase amount if I return products?
No, CashCoins is adjusted depending on the returned part of your order. CashCoins will be given on the amount purchased. In some cases CashCoins for adjustment of the order or returning part of a purchase as a whole will fail. If the entire order is returned, then the entire CashCoins will also expire.
How long does it take for my gift card to arrive?
You will receive an e-mail after you ordered the gift card with all the delivery details in it. In most cases the cards will be sent by email within 5-7 working days after you made the order.
- How do I get my cashback on online purchases at LadyCashback.co.uk?
How can I request a cash out?
You can request cash out when the total balance in your account is 20 CashCoins or more. In your total credit, only purchases with status
approavedare counted. Under "Payout" in your account, you can request a payout. You are not required to cash out your balance directly once you've reached the minimum payout amount. You can leave it in your account and can payout at a higher amount. Your balance expires if there has not been any activity in your account during a period of more than 1 year or in the case of abuse.
How can I earn more with LadyCashback.co.uk?
In addition to shopping with cashback, you can earn even more with LadyCashback.co.uk! Invite your friends to shop via LadyCashback.co.uk and we will reward you! Or give your opinion by filling out online surveys. You can also participate in contests with great prizes. Great prizes and rewards are given away for your participation. Please note that you will only be rewarded for inviting friends, filling out surveys and participating in contests if you are logged in to LadyCashback.co.uk.
I cannot login. What should I do?
If you sign in to LadyCashback.co.uk, you will receive a confirmation e-mail on the e-mail address you provided. When you click on the link in that confirmation e-mail to confirm your details for LadyCashback.co.uk, you can login on the website. Have you already been signed in and still you can not log on to the website? Request a new password. You will receive an e-mail with a link on the e-mail address that is registered at LadyCashback.co.uk. Click on this link and create a new password. Still cannot login with the new password? Please contact us and we will try to solve the problem as soon as possible.